Refunds and cancellations
Last updated 1 November 2026
Cancellations
You can cancel an order before it is dispatched by emailing us your order number. We will refund the full amount.
Returns
Because tea is a food product, we cannot accept opened pouches. If your pouch arrives damaged or is not what you ordered, email us within 7 days of delivery with a photo and we will replace it or refund you.
How refunds are paid
Refunds go back to the original payment method and usually reach your account in 5 to 7 working days.